We take pride in offering good customer service and always take extra care in providing quality hair and items to our customers. Due to the personal nature and demand of our products and services, all purchases from Bedainty are strictly non-refundable.

However, we are pleased to offer an exchange for an equally priced product or service if an issue is due to our error. Please note that all our hair colour comes in standard 1B (except for the pre-coloured hair). If you require an alternative colour, please contact us by email at daintycollections@outlook.com before placing your order to confirm availability.

Exchange eligibility

To qualify for an exchange, you must notify us of any issue within 3 days of receiving your product or service. Items must be unused, in their original packaging, and in the exact condition received. A valid receipt or proof of purchase is required.

We cannot offer exchanges on items that have been altered, washed, cut (including lace), treated with products, damaged, or returned without fault on our part. Returns must be dispatched within 5 days of delivery for UK orders, or within 7 days of delivery for international orders. Only regular priced items qualify for exchange; sale items are final sale.

Exchange process and return shipping

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your request. Approved exchanges will be processed promptly. Please note that return shipping details will be confirmed once an exchange is agreed. You are responsible for all return shipping costs, which are non-refundable. We strongly advise using a trackable courier service, as we cannot guarantee receipt of returned parcels.